Recent Reviews
Layton Fraser
01:46 07 Oct 21
These guys have great customer service, their workmanship was really good and they were very very fair in pricing. Without a doubt I'd come back.
Emma Grimes
03:15 30 Sep 21
Without doubt the best customer service I have experienced in years. The team was knowledgeable, extremely patient and incredibly efficient. It was an absolute pleasure to deal with the entire team and I got exactly what I needed
Vivek Das
23:49 27 Sep 21
“Absolutely unreal” is the phrase that describes this place. I was on the look out for a towbar and a roof box for my car and having utterly confused myself with internet research, I finally picked up the phone with RoofRack and Towbar World at Artarmon. I was attended by a wonderful lady who answered all my questions and knew exactly what my pain points were. Myriam was so thorough on her subject and got me exactly what I was looking for. She emailed me all the options and helped make the pick. On the fitment day, things worked like clockwork. All fixed and done just as promised. Two days later I realised the roof box was oversized and created mobility issues for my car in garages. I called the centre, I drove in, I explained to Paul - the manager. And that was it. No dramas and they promptly took the roof box back. No extra charges no hassles. Now I know while I returned the box, I will certainly be back here to hire the box during Christmas. This place is absolutely unreal. Very thorough, very clear, very professional, delivered on promises and went far beyond in understanding and addressing my pain points. Absolutely love this place and people like Myriam and Paul that make this place the best !
Rita Chowdhury
07:28 31 Aug 21
Thank you so much to Myriam and David for their outstanding customer service - can't tell you how much I appreciate it.
Therealbrokenfingers Official
02:05 07 Jul 21
Absolutely brilliant customer service. The guys went above and beyond to fit my roof box EXACTLY as I wanted it, they modified my roof racks and shaved a few mm’s off the attachment arms in order for it to fit, function and look perfect. There was no extra charge and all the work was done quickly and professionally. It’s rare to see such incredible attention to detail and understanding of the customer’s needs. Thanks guys.
Vin
10:45 18 May 21
Excellent service. Picked up some parts and was also after a spare part from a discontinued line. Staff were very attentive and searched the back for the obsolete stock and in the end found the part I needed and gave it free of charge. Will definitely return
Garry Duursma
03:48 10 May 21
Artarmon Roof Rack World saved my holiday. My own car was stuck in the service centre. I needed to fit my roof pod to a loaner car in order to be able to go in vacation. Roof Rack World went above and beyond the call of duty and leant me the parts necessary to attach my rook racks and pod to the loaner car. They did this on the spot, late one arvo' just before I needed to leave. Roof Rack World Artarmon saved my holiday. Outstanding customer service.
Jaythene Hiscock
10:44 08 Apr 21
Super helpful and friendly staff.
Came again this week and was totally blown away by the service once again. These guys really know their stuff!
So happy (for the 2nd time now)
Peter Dalmaris
22:55 04 Apr 21
Excellent service over the phone. Myriam understood what I was looking for, offered excellent options, and had the roof racks and cargo box delivered within hours.
Amazing service, beyond normal expectations.
Highly recommended!
Michael MacCormick
11:08 21 Mar 21
Whole experience was easy. They had the parts, explained the 2 options, did the work in the time they said they would and it was a bit cheaper than the verbal quote.
And they were open in a Saturday.
All round a very good experience.
Will be back.
Thanks
Aziz Tan
00:37 22 Feb 21
Staff are helpful and able to draw on their experiences which really helps with our decision making on what to get. Their workmanship and attention to detail is something to be proud of.
Professional and attentive, the staff were helpful to us and supportive to each other which is great to see. They were accommodating at every turn from the phone consultations to install.
Thanks Dan and the boys.
Karen Yevenes
09:49 18 Feb 21
Brilliant service, everyone friendly and know their products. I found exactly what I needed & within my budget. Cristian helped us install the bike carrier on the spot, terrific servie! Highly recommend.
Kane Baden
03:55 17 Feb 21
Amazing service over the phone, love getting a quote emailed to me with the ability to action immediately because they have everything in stock!
No fuss, didn't feel like I was being upsold a bunch of stuff. Straight shooters that I look forward to dealing with going forward!
paul cristina
04:45 15 Feb 21
Roof Rack & Towbar World came highly recommended by a friend and I can understand why. Great product knowledge made the choice simple and fitting was arranged with ease. A special shout out to David whose advice and service were tremendous.
Michael Paredes
06:05 17 Jan 21
Got rts554 tracks installed on my roof. They did it very quickly on the day and I was happy leaving. But on closer inspection they'd also scratched up my roof in the process. Pretty disappointing, and I now wonder if they did everything else right too. The job requires drilling and some attention to detail to prevent rust forming. I guess I'll have to wait and see what I paid for.
Edit: Paul the owner was very kind to reach out to me and offer options to remedy my situation. He genuinely has my best interests in mind and is willing to do what it takes to make things right.
Nour Eldin Tarraf
04:41 23 Dec 20
Excellent service today from Dan and the rest of the team. My Thule tow bar bike rack was not the easiest to fit but the guys had all the extra bits necessary for the job. Friendly and very efficient service.
Thanks a lot!
Christal Mouat
08:51 22 Dec 20
What a great professional business! They were super helpful and attentive, and even though they were so busy they made me feel calm and well looked after. They fixed my broken luggage pod clamp, found other cracks, repaired those and gave me spare keys to replace my bent old ones. I had to ask them to repeat the cost when they told me as I had mentally prepared for alot more. I can not recommend these guys enough!!.
Julie McKnight
04:23 15 Dec 20
What an amazing place, we had a problem with a missing part for our Rhino roof rack bought through Hyundai and the service and professionalism was incredible. I walked away with a solution and the biggest smile on my face. Thank you so much and we will definitely be back soon to buy a bike rack. 6 out of 5 stars.
Darren Somerville
06:57 04 Dec 20
Great experience today. Bike racks bought and installed with no fuss and during a very busy time for the staff. Great job. Thank you
Jay Z
10:48 15 Nov 20
Been here 3 times and every time the service and professionalism is excellent, friendly manner from the whole team.
Good prices and quick in and out service.
Would go back any day for further needs.
Paul and Saadat great guys and always helpful.
Arkadiy Avakyan
22:14 17 Oct 20
My friend and I bought thule box in artamon from roof rack and tow bar world! I want to mention an employee named David, he is very professional in his field, very polite and friendly and I think that the management should reward him! Thank you very much David for your professional approach I want to come again and bring my friends! David you are the best 👍 they have a great store with a lot of choice and all the products are of high quality! "David Thane" you are the Best
From Russia with love 💪
Trisha Donoghue
03:54 17 Oct 20
A bit tricky to find, you need to go up the ramp by Prestige. So worth it. Staff are amazing especially Sam! Highly recommend this place. Best roof racks and service in Sydney. I will return.
Elliot Rien
00:43 07 Oct 20
Excellent service, always available to help - as usual.
Ben helped me for an extra bike rack on my car and gave me some spares for my existing racks.
The usual excellent service from roof rack world!
Jason Haworth
04:37 03 Oct 20
Really great experience. Friendly and very knowledgeable staff willing to put in extra effort to help me out.
graham marshall
04:41 28 Sep 20
Very diligent. It was very busy but everyone seemed very helpful. Job was completed in good time.
Natalia Villena
10:34 17 Sep 20
David assisted us with the buying of a roof rack and a roof box. He was really knowledgeable and helpful with all our questions. We had both things installed over lunch. It was a great shopping experience and for sure we will be back for a towbar and bike rack in the future.
Adrian Pretsel
07:29 12 Sep 20
David was the most helpful bloke start to finish. Product knowledge, options and and timing was perfect. Couldn’t recommend enough. Seamless.
Daniel Kelleher
04:08 04 Sep 20
Nothing is ever a problem for Paul. Great guy to do business with. His support over many years has been greatly appreciated.
Daniel Kelleher
Alto Land Rover
Hugh Gilroy
01:02 03 Sep 20
great service, roof racks are like moving bike racks, and I love bike racks
Adrián Vergara
07:29 26 Aug 20
Fantastic service and even better deal!
I purchased a roof rack and bike carrier, and I got them installed in a blink of an eye. Saadat explained me how to mount and dismount the bike carrier to protect my gear and investment. Dave was super friendly and went above and beyond to offer me a great service. I'm truly satisfied with the overall experience. Kudos to the entire team! 👍
Shiv Sri-Ramanathan
04:56 19 Aug 20
Ordered some roof racks. Booked a time-slot for install. Arrived on time. Place was VERY busy.
Stood around for a long time without any service. Everyone busy. After a few attempts of "checking in", it became apparent that there was no way they were going to be able to do the install in a reasonable time-frame based on what I was seeing and how long it was taking just to get some acknowledgement from them.
Asked for a refund on my deposit. They obliged.
I was informed that they were "very busy" and "trying to keep everyone happy" and whilst that's very noble, my recommendation to them is to try and prioritise customers who have booked a time-slot OR don't take bookings in the first place if there's no guarantee of being able to fulfill them.
I'm a twice previous customer from their former location and was previously very happy with the service I received. But not anymore.
Sincerely wish them the best though.
david fox
05:46 24 Jul 20
These guys are great very professional and obliging , customer service was second to none i wish all businesses were as good as these guys 6 out of 5 stas👍👍
James Graham
09:53 21 Jul 20
Called with a pig of a job (install a 2nd hand canopy after I butchered the task, need COB). Despite flatout beyond belief, fitted it in and stayed after hours to get it done. Couple of small growing pains like any fast expanding small business but would do again and proudly recommend accordingly - thanks team!
Lauren
04:34 16 Jul 20
Amazing customer service, super friendly staff and absolutely worth driving a little further than my local shops. I had a second hand pair of roof racks and they managed to make them fit without cost and only taking 10mins! Would recommend to anyone to take the time and go to these guys, always doing right by the customer and helping out as much as possible!
Amanda Bull
05:10 06 Jul 20
Fantastic service and such helpful and knowable staff. In particular Jay - have been dealing this wonderful man for years at the Haberfield and now the Artarmon - the best! Thanks Jay!
Paul Battaglia
22:56 26 Jun 20
The team are knowledgeable, professional and the products are well priced.
They are definitely worth considering.
I will certainly go back to them when the need arises.
Alison Chiu
02:26 21 Jun 20
Great honest service, advice and expertise. As a first time roof rack user and buyer, I was impressed with the professionalism, attention to detail and general friendliness and helpfulness, all on a busy Saturday. I purchased and had installed Thule roof racks and roof box. Thank you David and Joe and the team !! Will definitely recommend to others and return for future needs.
Nam Tang
05:55 11 Jun 20
Thanks to David and Paul at roof rack Artamon. They were extremely busy but still managed to fit me in. They took great care when installing my rhino platform even vacuuming the drill holes out. Cannot fault them and highly recommend.
Di Farhat
07:19 04 Jun 20
Dan, David and all the guys are absolute professionals! Don't even bother calling anywhere else. Make this your first call! They know exactly what they are doing, They are professional, very reasonably priced and are true to their quotes and word. Every single person who works there is extremely helpful and friendly. We had a tough job that no one else could work out how to do. These guys booked me in the day after I contacted them and finished the job perfectly. Nothing was a problem. So refreshing to deal with an all round fantastic professional service!
Jez Mendoza
03:38 23 Apr 20
Great dealing with these guys. Fitted out my Prado and Hilux and while they are usually always busy they do take their time and make sure you get what you need for your vehicle. I bought a set of Racks for the Hilux and installed myself but wasn’t happy with the fit and called back. They told me to bring it in and ended up swapping them out for what I should have bought initially and installing on the spot whilst I had a coffee down the street. They really looked after me in terms of price and fitting without an appointment which was crucial as we were going on family vacation that afternoon. They’re also open on holidays which makes sense and can even rent you racks or roof pods if you don’t want to spend big for one off trips. Highly recommended.
Anthony
02:06 08 Apr 20
Friendly service and competitive pricing.
What could you ask more? Highly recommended.
I will definitely go back.
Thank you.
Chris C
23:34 16 Mar 20
Fantastic, expert service ! They came up with a solution for fitting racks to my Outback when everyone else just said there is nothing available. Highly recommended !
Dan Jones
21:58 10 Mar 20
The staff are extremely helpful at Roof rack and Towbar world. I bought my own second hand roof bars and fitting kit and struggled to assemble myself. The guys down there advised that if i brought the car and bits down they would fit it on within half an hour. The best thing about it, they only charged me $30 for fitting. Amazing value and fantastic service.
J D
20:45 14 Jan 20
I needed a bike carrier for a 4x4 with a tyre on the back that would also fit a tow ball. The folks here went above and beyond by replacing the existing towball (no charge), and fit the bike rack to my car on the spot. They even made a temporary numberplate for me as mine was obscured. They are deserving of their stellar reputation online.
Michael Goh
03:26 10 Jan 20
David looks after me very well, he is friendly and knowledgeable and quick to find a bike rack which fits my car (I have a Toyota Prius with glass sunroof so not many product suits my car). The range of product is huge here and I won’t hesitate to introduce my friends of this great shop.
Graham Matts
06:06 30 Dec 19
So easy, quote the vehicle model and what you want to do with the racks. Hey presto. Done. They are organised, and you receive what you require
Ian Cotterill
04:02 26 Dec 19
A great team of people and excellent product selection. Will be a returning customer for years to come!
Craig McGowen
19:55 20 Dec 19
Seriously. These guys are brilliant. I'm always losing bits and pieces of my roof rack gear and they are always super generous with their time and provide replacements whenever needed. I could not recommend them more highly.
Lisa Hulsmans
03:39 20 Dec 19
A few days ago we bought a 4x4 and wanted to complete it with a rooftop tent. We went to Roofreck + Towbar, which our auto dealer recommended. However our car needed special bars, which our dealer didn’t tell us about. But these guys here were so helpfull and friendly. They searched the cheapest and best way for us and made a beautiful tent out of it! They stayed so positive during the whole process, thanks for cheering us up and for the amazing tent! We really recommend them.
Ron Schroeder
20:44 19 Dec 19
I have a 2017 Outback and was really unhappy with the stock roof rack for carrying my surfskis. After speaking with many people I had just about given up on having a good quality rack. Then I happened upon these guys in Artarmon. They did up a custom rack that I am really happy with. The experience was very positive as their sales process is a consultative solution process, not just selling hardware. We explored a few possibilities together, then came up with a very strong and simple rack. They really know their stuff. The pricing was very fair as well.
Update on the review for another interaction with these guys. I had a need for a nudge bar mounted, quick release, single post rack on the front of my Subaru. I also wanted to have a Rhino rack mounting bar on top of the post so I could put a kayak carrier to carry a 7.8m long surfski. After a few discussions on the phone, the guys at Manufactured Alloy Xtras in conjunction with Paul at Artarmon Roof Rack World came up with a brilliant solution for me. The service was quick and efficient. The product is top quality. The price was fair. The post sales support for a couple of questions I had was excellent. I couldn't be happier.
warren lewis
04:10 06 Dec 19
I first tried Roof rack superstore at Matraville because it was near my home and felt that the service was a bit blank so I decided to go to Roof Rack World Artarmon which I remember I’d been to with my previous Ute . I met David who was extremely informative and helpful and got the exact racks fitted on my new Navara N Trek in no time. Highly recommend these guys . Thanks. Warren
Andrew Doenicke
01:47 16 Nov 19
To be honest it is rare to encounter a retail environment whereby all the staff have the 3 pillars of excellence 1.enthusiasm 2. Knowledge 3. Customer care - awesome work Team - thanks and I will continue to be a customer for many years to come.
Cedric Yao
00:20 04 Nov 19
Been buying my roof racks from these guys for over a decade, great service and advice.
Matt Wilton
00:43 18 Oct 19
Thank you for your assistance - Zane was very helpful and knowledgeable with my inquiry.
Jodi Philip
20:51 07 Oct 19
So thankful for the help and service from Terry and the guys at the Haberfield store. Had a Thule VeloSpace bike rack fitted which was perfect for a fat bike and a carbon framed bike. Would highly recommend these guys to fit any of their products, very knowledgeable and went above and beyond with their customer service.
David Chiang
12:40 11 Sep 19
We install towbar and bought bike rack in Artarmon store. The staff are very friendly and helpful. Especially the boss Paul. One of the best purchasing experinece I ever had. Highly recommend the Artarmon store.
Gregory Wildman
05:47 28 Aug 19
Awesome service and knowledge very helpful with our company short install time frame.
Heather Smith
03:51 22 Aug 19
Helped me out with installation of car awnings - professional and friendly. Didn't doubt their knowledge and their willingness to get the job done quickly and efficiently was second to none. Highly recommend the Artarmon store
Alisa Mist
05:53 18 Aug 19
Great team at Haberfield who went above and beyond to find us correct size snow chains at a terrific price, plus demonstrated how to fit them. Amazing service!!!!!
jason mclean
01:31 29 Jul 19
Top Service. Fitted my roof racks at a moments notice. No hassles at all. Gave me a great deal too.
Greg Haines
09:02 18 May 19
Exceptionally helpful and friendly. We had little knowledge of what we were doing and they went above and beyond to help us find our way.
Eric PP
09:19 28 Apr 19
Awesome, down to earth guys who are helpful and understanding of the customers needs. I got my roof racks and bike rack fixed in my SUV and then went back to get it changed to my small car for ease of use. Throughout the process the guys were especially kind and prompt in their responses. Good work, great prices, wonderful wonderful people. I recommend this place unreservedly.
Bryce Heyworth
04:15 04 Apr 19
Absolutely wonderful service brought my Land Rover defender in and they custom fitted a great pioneer rhino platform. Service was excellent and they threw in a pair of straps for the rack to get me on my way!
Thank you Miriam, Sam and David!
A phenomenal customer service experience
Taline Valerio
07:07 21 Mar 19
I had bought a second hand Mazda roof rack, but was it was missing parts that 2 other places, including Mazda, could not supply or find a solution for without selling me a new roof rack. At Roof Rack & Towbar world, a unique solution was found that took some time & trial & error, by a very committed staff member. thank you so much. we're very grateful for your help.
chris georgantonis
10:16 23 Feb 19
ALEX..YOU OFFERED ME ABSOLUTE HANDS DOWN 100% GENUINE SERVICE..YOU LISTENED TO MY CONCERNS AND IN RETURN YOU OFFERED ME THE RIGHT ADVICE OVER THE PHONE MAKING THIS A VERY SMOOTH SALES TRANSACTION.
I HAVE BEEN AND STILL ACTIVE IN THE SALES INDUSTRY FOR OVER 38 YEARS..YOU ARE WHAT I CALL A GENUINE ACHIEVER.
SO IF YOU ARE LOOKING TO PURCHASE ROOF RACKS I HIGHLY RECOMMEND YOU SPEAK TO ALEX.
CHEERS FROM A VERY HAPPY CUSTOMER.
Roman Ferdman
09:08 09 Jan 19
Purchased and installed roof racks and tow bar. The guys were super professional and the service was great. Paul helped with a small issue I had and overall the experience was great. Highly recommended.
Sean Mason
01:04 08 Dec 18
The best in town. If you want the highest quality at the best prices, these are the guys to see. Can't give a higher recommendation
Deon Liebenberg
05:38 30 Nov 18
Wow Wow Wow!!
What an amazing experience! I needed some urgent help with my bike rack that was mull functioning. Sam Rochklin and his team went out of their way to assist me. A big shout out to Paul, from Go Active Outdoor, the distributor of Thule, for his prompt responce and engagement.
Sam, I will highly recommended your professional service to anyone. Wow, Wow, Wow!
Catherine Anderson
01:45 27 Nov 18
What a consistently great experience we have had here. We have been customers for at least ten years and keep coming back. The staff are knowledgeable, courteous and friendly, they work quickly and today didn’t hesitate to fit us in at short notice to fix up our kayak holders before we headed off on our trip. I wouldn’t hesitate to recommend Artarmon’s Roof Rack World.
Sammy Palu
04:02 20 Sep 18
Wanted knowledgeable advice, great options and good service and price. David met all my needs. Installed in 30, excited to get on the road next week. Recommend these guys.